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colegiobeaumont
Community Member

Fallas en la plataforma (Conferencias)

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Me gustaría saber si hay alguna forma de saber, si hay alguna situación en la plataforma especialmente en conferencias, debido a que tengo a mis alumnos ya listos para la clases y resulta que no pueden ingresar por que hay alguna falla y les aparece una leyenda que no pueden unirse a las conferencias, inclusive yo como profesor no puedo unirme.

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luisilazcano
Community Member

Ariel, Yo tengo este mismo problema ahora?

Te lo resolvieron? Cómo ? o como fue que lo resolviste?


Saludos

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ericwerth
Community Coach
Community Coach

Hello colegiobeaumontsecundaria and  @luisilazcano   Have either of you checked to see if the problem still exists?  It may be unrelated but I noticed at Instructure Status  that on June 1st, some users were experiencing page errors for a while but this has been resolved.  It might be worth checking again to see if the problem persists.  If so, contacting Support may be a good option to see if they can dig into the problem further (see How do I get help with Canvas as an instructor?).

All the best! 

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3 Replies
luisilazcano
Community Member

Ariel, Yo tengo este mismo problema ahora?

Te lo resolvieron? Cómo ? o como fue que lo resolviste?


Saludos

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ericwerth
Community Coach
Community Coach

Hello colegiobeaumontsecundaria and  @luisilazcano   Have either of you checked to see if the problem still exists?  It may be unrelated but I noticed at Instructure Status  that on June 1st, some users were experiencing page errors for a while but this has been resolved.  It might be worth checking again to see if the problem persists.  If so, contacting Support may be a good option to see if they can dig into the problem further (see How do I get help with Canvas as an instructor?).

All the best! 

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Hola, tengo el mismo problema, ¿cómo solucionaste?