File Quotas

[ingrid_abraham]

Hello,

Some of my students are unable to upload files to their portfolios or send messages via Canvas inbox because they get the error message: "exceeds file quota."

I am confused as to why it is happening to some students and not others.

Is there any way to fix this and prevent it from happening again?

Thanks in advance

[djackson · Accepted solution]

Hi,  @ingrid_abraham ‌,

Thank you for submitting your question! I've found an answer for you in a previously asked question here in the Community. Check out James Jones' answer in this question. I also suggest reaching out to Canvas support for help, since most of us in the Community do not have access to you or your students' Canvas instances. Here is a guide that shows you how to get Canvas help: How do I get help with Canvas as an instructor?

Best,

Danielle

[ingrid_abraham]

Thanks Danielle,

I contacted Canvas support who are now looking into this.

Best wishes,

Ingrid