Forgot Password Feature

kym_ellis
Community Member

I am having trouble with some students being unable to sign in. When they sign in it doesn't recognise them and when they use the forgot password feature it does not send them the email to create a new password.

I have looked through the solutions to this issue for other people who have asked the same question and am not seeing any solutions that actually resolve this problem. It appears to be a widespread problem that needs attention.

Please help with this matter.

 

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