Has anyone else seen this happen?
Solved! Go to Solution.
I am having the same problem. I have turned the new gradebook on in a course with students enrolled but it is not loading for me or the instructor. If I turn it off the old gradebook loads fine. Any help would be much appreciated!
Hello, I heard back from Instructure's tech support about this issue. They said:
I understand that you're experiencing trouble with the new gradebook hanging on the spinner instead of loading. I don't see anything wrong with your course, but I did find some similar reports from other institutions. I don't know what the cause is at this juncture, but I do see an error in the background that says "can't read property hidegrade of undefinded". Our engineers have a tracker open while they look in to this issue, and I've attached your case to it so that you'll receive updates automatically as they become available...
I'm not sure if the underlying issue you're having is caused by the same issue that I'm having, but just in case, the associated Jira issue in Instructure's system is: GRADE-364.
Our engineers have resolved this ticket and you should see improvements in our next release. If more people start to be affected by this behavior we may be able to deploy it sooner.
That's great, thanks for the update! When will the new release be coming out? I'm still seeing this in my course.