Gradebook comment pop-up window blocks comment edit button & other buttons like Speedgrader

[DJLeo]

Regardless of browser, whenever I go back to previously graded discussions in the gradebook, the previous comment pop-up obscures the comment edit button & other buttons, rendering everything useless. How do I get rid of this pop-up so I can click the buttons behind it? For example, I want to click the "comment edit" button.

[chriscas · Accepted solution]

Hi @DJLeo,

I can't reproduce that issue on my institution's Canvas instance at all.  I wonder if your school/institution has come kind of customization that's misbehaving, or perhaps something that's on your local device (like a security suite) is causing the issue.  I know you said you've tried different browsers already, so I won't suggest that.  Since it's not something I can reproduce, I don't think it's a global Cavas issue (unless there are more specifics I'm missing to get it to happen).  I'd suggest reaching out to your school/institution support to report this, so hopefully they'll be able to reproduce it and troubleshoot with you.

-Chris

[DJLeo]

Hi Chris, never-the-less, thank you for the helpful suggestions. Also, thank you for trying to reproduce this issue in your instance—it takes a village and I am grateful for your time and your attempt to replicate it. If I figure it out, I will share the answer! Warm regards, David