Gradebook does not consistently load

[ben_stein1]

For the last two weeks, the grades in my gradebook do not load automatically.  Rather, I need to click on each individual field to see the grades for each assignment.  I don't think it's a problem with a slow loading page or any of my settings. I am attaching a screencast of what I'm talking about.

[Stef_retired]

 @ben_stein1  Welcome to the Canvas Community! We don't have an answer for you yet, as I wanted to let you know that we've removed the .zip file you attached to the question; our members are understandably leery about clicking on .zip files. Would you please provide a screencast that does not display any student information that can be uploaded as a video or, better yet, hosted on an external site and linked here?

Without seeing the issue, I'm suspecting an issue with an incompatible browser, but a screencast will give our members more to work with.

Thanks.

[Stef_retired · Accepted solution]

Thanks for providing the screencast via YouTube,  @ben_stein1 . That looks weird indeed.  

As you note, Chrome is a supported browser, so check the version you're using with those listed in What are the browser and computer requirements for Canvas?, and if yours is older, update first, then then clear the browser cache and reload the page. If the issue persists after taking these steps, it might be time to get help from a support agent. Ideally, initiate the request directly from the Gradebook in which the issue occurs (as that will capture metadata that will assist the agent), and include the link to the YouTube video in the description field of the Report a Problem contact option on the Help menu.

Good luck, Ben!

[Stef_retired]

...and that red arrow that is displaying at the upper right of the browser in your screencast is an indicator that a Chrome update is waiting. That might not necessarily resolve the issue, but give it a try. (And it reminded me that I need to initiate that update myself.)