Grades are not showing correctly for Parent

[cilghaljade]

I am a parent/observer, and have access to my child's Canvas.  However, what I see for his assignments and grades does not match what he sees, as in there are assignments he has turned in and that have been graded, but I still see them as missing with no score when I log into Canvas.  Is there a way to have my view refreshed/updated so it keeps up with his actual course work?

[KristinL]

Hi Joey -

Are you using one of the Canvas mobile apps or are you looking at grades with a browser, like Chrome?

[cilghaljade]

I've tried both ways, and did not see the same grades as my son did. I

made sure it wasn't just the app or the website.

On Mon, May 4, 2020, 9:01 PM kristin.lundstrum@delasalle.com <

[KristinL]

Have you tried the Canvas Parent app? I helped a parent last week with a similar situation, and we learned that the Canvas Parent app provided a better, more reliable experience with grades.