Grades has disappeared after submitted

[whatsuplc]

We're facing some problems with SpeedGrader.

A student took the quizz, we corrected it and we submitted the grade.

Then, out of nothing, the answers disappeared, those ones that we have to correct manually (the answers automatically marked are still there). The right grade is still shown, but I can't submit again and the answers are missing.

Can anyone help us?

[nwilson7 · Accepted solution]

Hello @whatsuplc not sure if this is your problem or not but see how there is a drop down for seeing other submissions for that exam? Normally if the score gets removed like that and you see the little paper icon, then the student has resubmitted another attempt.  You need to click that drop down and look at the other attempts and potentially grade it or put in the same grade so Canvas sees that all attempts have been graded.

Hope that is your fix!