HELP! Student cannot Access our online class today!

holmant
Community Explorer

I'm admin to a class that is 13-weeks, 13 modules.  We are one Module 6 and I have a student who cannot access it today.  She's not been having any issues the past 5 weeks.  I haven't heard anything from the other 29 students in the class about not being able to access.

Prior to 5PM, I accessed our class (student view) in Chrome and Firefox, no issues.

How do I help the student so that she can access the class?

Thank you