Has Canvas trained and hired more chat support agents for the Covid 19 crisis? Canvas slow, not running

Community Participant

It is taking too long to get support agents. I leave the window open while I'm doing something else and turn it off after 15 minutes. There's not even an estimated wait time provided.

Edit, 3/30: And now Canvas, on a Monday morning, is running slow or not at all. It's been all fits and starts for me and my students. This can kill student motivation and obstruct faculty goals during this public health crisis. Instructure needs to ramp up capacity.