It is taking too long to get support agents. I leave the window open while I'm doing something else and turn it off after 15 minutes. There's not even an estimated wait time provided.
Edit, 3/30: And now Canvas, on a Monday morning, is running slow or not at all. It's been all fits and starts for me and my students. This can kill student motivation and obstruct faculty goals during this public health crisis. Instructure needs to ramp up capacity.
Thanks for reaching out. We are here for you. With the current global pandemic, we are seeing unprecedented increases in activity and calls for service, and are doing everything we can to meet the increase in demand. We do understand this can be frustrating though and want to help and provide more information on what we are doing to address the issue.
In response to this situation we are:
If you have additional questions or concerns please let us know.
Too bad all that doesn't make a chat agent appear. We are still paying for a service that no longer exists.
Again, we are very sorry that, as the number of people trying to contact Support has seen a massive increase, it is taking longer for people to get through than we'd like. I just checked the queues for chat and voice and they are longer than our targets but if people stay on they will get through. Support very much is still there.
Doesn't pertain directly to the question, but Canvas has been performing slowly or not at all since this morning. It's not a coincidence that it's Monday morning, but this is very bad. Of course, we're trying to be understanding, but it's these slowdowns that will absolutely kill student motivation and obstruct faculty objectives.
My students for this morning's classes and I were experiencing problems as well. It took me about 10 minutes to finally get into Canvas and start a conference. Luckily, most of my students didn't give up and finally got in, too. Students from another class (we meet tomorrow) have homework to complete today, so I am hoping that I don't get a bunch of "I didn't do it because I couldn't log in." 😕