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debra_russell
New Member

Have the basic font changed in Canvas?

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Has Canvas made a change to its basic font?

My templates look different. It looks like it may have been changed to Helvetica or Arial or something similar.

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1 Solution
erinhmcmillan
Community Team
Community Team

Hi, all,

Lato has been the default Canvas font since 2016, and up until last weekend, our engineers have been hosting the font locally. Now browsers have improved their support for Lato in the full capability that we needed, so a change was made to switch from local font hosting to browser font hosting. This change applies to any user on any browser but fonts themselves should not have changed. You shouldn't even have to clear your cache (but if you want to try it just in case, that's not a bad option just to rule out that behavior).

So if you're seeing any different font anywhere, our engineers want to know about it. If your support case has already been closed, re-open it and ask to have your ticket escalated, please. And please make sure you've included a specific location URL in Canvas where you are seeing the font change.

[UPDATE: This behavior seems to be occurring for users with Windows devices. Our support team has created an engineering ticket to further triage this behavior.]

Thanks!

Erin

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Chris_Hofer
Community Coach
Community Coach

Hello  @debra_russell  Thank You for your question.  I had to check our own Canvas environment based on your question.  Yes, I am seeing what appears to be a different font in various places...such as in our "Courses" global navigation menu (specifically the term wording underneath the name of the courses) and also within course pages.  Something seems to have changed over the weekend with the release of the updates that were pushed out on Saturday, May 11th.  I'll contact one of the Community Managers to alert her of this so that she can investigate.  I'll keep you posted.  Thanks!

Thanks Chris for getting back so quickly. Yes changes like that can change your whole set up so I hope it can be rectified.

Hi again,  @debra_russell ...

I just finished chatting with Alyson R from Canvas Support.  She has told me:

Yes, that is correct, there has been a change in the font in some areas on Canvas to enhance the user experience. Based on the feedback we receive will determine the implementation of it for the next production release

The ticket number is #04318072 if you are interested and want to reference it if you decide you'd like to also submit a ticket about this.  I'll let the Community Manager know of this, too.  I didn't see anything listed in the latest Canvas Release Notes (2019-05-11).

tina_busch
Community Contributor

Snap, I just posted the same question Smiley Happy I did a canvas chat and they are looking into it for me. There was a release update on the 11 May but nothing has been documented re a font change.

Apparently they did this to "enhance the user experience" but it's not enhancing mine!

erinhmcmillan
Community Team
Community Team

Hi, all,

Lato has been the default Canvas font since 2016, and up until last weekend, our engineers have been hosting the font locally. Now browsers have improved their support for Lato in the full capability that we needed, so a change was made to switch from local font hosting to browser font hosting. This change applies to any user on any browser but fonts themselves should not have changed. You shouldn't even have to clear your cache (but if you want to try it just in case, that's not a bad option just to rule out that behavior).

So if you're seeing any different font anywhere, our engineers want to know about it. If your support case has already been closed, re-open it and ask to have your ticket escalated, please. And please make sure you've included a specific location URL in Canvas where you are seeing the font change.

[UPDATE: This behavior seems to be occurring for users with Windows devices. Our support team has created an engineering ticket to further triage this behavior.]

Thanks!

Erin

Thanks for that. I have put in a ticket referring to the one Chris mentioned: #04318072 

Heading styles seem to appear in the Canvas font but regular Paragraph text appears in some other sans serif font like Arial and is very blobby particularly when bolded.313314_14may2019fontvariation.jpg

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ronmarx
Community Contributor

On a similar note, Erin‌, I noticed this problem just the other day. I'm using a MacBook Pro and noticed changes from the sans-serif Latoweb to the default serif font. Prior to the May 11 update, Latoweb was recognized, now it's not. Users like me will have to go in and change any inline CSS to "font-family:lato" since latoweb is no longer named within the font family.

Hi, Ron,

Please let us our support team know if you haven't. Our engineers do want to make sure this is working and want to know where it's not. Thanks!

Erin

erinhmcmillan
Community Team
Community Team

Hi, Debra,

The font in the Rich Content Editor should be resolved. But if there are any other locations where fonts are not displaying properly please let our support team know!

Thanks,

Erin 

Thanks Erin. I think that may have occurred because paragraph text always appeared in that "blobby" font in edit mode but would appear in the correct font in published mode. It would be more useful if it appeared the correct font in both situations.

I did mention to the support team that the font was different in Module mode and still seems like that today.

Cheers

Debra

Hi Erin,

The problem hasn't been resolved yet. In edit mode the font looks like Lato but when published looks like another sans serif. It also doesn't look right for the side menu and on the Modules page.

I will contact the support team again but I thought I'd let you know. I haven't had any further reply about the problem being rectified from them since I first mentioned it.

Kelvin_Dean
Community Contributor

In platforms other than Macs, characters in international languages do not render very well. Some fonts appear in Arial or Lato, depending on the OS.

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Kelvin_Dean
Community Contributor

After running some tests, the Lato font is restored back to the way it was before the May 2019 update. Thank you for fixing this issue in the 9/9/2020 deploy! With this issue resolved, I hope for more European languages (especially Czech, Latvian, and Lithuanian) to be supported in the future!
(Czech, Latvian, and Lithuanian are already supported in Canvas Studio.)

 

Catalan (Català) is the latest language addition as of 9/23/2020.Catalan (Català) is the latest language addition as of 9/23/2020.

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