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williao
New Member

How can my student reset a password when the district won't allow Canvas to email him directly?

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A teacher using our courses is in a district that won't allow students to receive emails from outside their domain.  

The students had to sign up with a code, and several of them immediately forgot the password they created.

HOW can we reset a password for a student that can't receive an email from Canvas?

 

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KristinL
Community Team
Community Team

Hi @williao  -- This can be done by the local Canvas Support team. Could the teacher reach out to tech support and have them contact the family? As a Canvas Administrator, it is possible to reset the password for a user manually. 

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KristinL
Community Team
Community Team

Hi @williao  -- This can be done by the local Canvas Support team. Could the teacher reach out to tech support and have them contact the family? As a Canvas Administrator, it is possible to reset the password for a user manually.