How to deal that open canvas on laptop with nothing?
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10-13-2019
09:31 PM
I cannot see anything on the laptop when I opened the canvas. What should I do?
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10-14-2019
01:12 AM
Hi @qzha5788 and welcome to the Canvas Community.
This sounds frustrating for you. But I suspect it will be easy to remedy.
Here are some troubleshooting steps you can try:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
Sing out if you need a hand.
