I cannot upload any files from iPad into Canvas Student app

[stuart_baggaley]

This error message happens every time that I try to submit anything into an assignment on the student app. I already know how to upload items, but the files fail to upload every time. I'm trying to use canvas with 6th-grade students on iPads. Any advice on how to fix this problem? What am I doing wrong?

[rseilham]

 @stuart_baggaley ‌, 

So, to confirm, does this happen every single time regardless of location on this device? Trying to figure out if this is only happening on school wifi, home wifi, cellular data, or all of the above. Thanks. 

[stuart_baggaley]

Yes, I've tried on multiple WiFi networks and over cellular data as well. I get the same message every time.

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[laynemoseley]

Hi Stuart,

Sorry you're having trouble! We're in the process of getting a ticket created so that we can track this issue internally and figure out what's going on.

Layne

Mobile Team Lead

[stuart_baggaley · Accepted solution]

Thank you so much!

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[rseilham]

 @stuart_baggaley ‌

Thanks for reporting this. Either Layne or myself will let you know when there is something to update. Thanks. 

[rseilham]

Hi  @stuart_baggaley ‌,

Are you still having this issue? I'm sorry it's been a while since you have received a response, but I wanted to let you know that the file upload process will be changing in 2019. It's going to get a much needed updated, which you can read about in this update:

https://community.canvaslms.com/groups/cmug/blog/2018/10/22/mobile-update-fall-2018-edition 

[narmstrong · Accepted solution]

Following up here- I believe this was an issue with inst-fs and we were able to work with that team and get the issues resolved. If you are still having troubles uploading files please let us know.

Thanks,

Nate

iOS Team Lead

[selghazaly]

Dear Nate, 

I still have the same problem for students uploading their assignments on the app. 

[narmstrong]

Hi  @selghazaly ‌,

I'm sorry to hear that. Are they having a problem submitting from within the Student app or from a 3rd party application? If from a 3rd party, which one exactly?

Nate