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vroth
New Member

I have been using Canvas for over a year now and have never had an issue. Last week, I had a hard time getting a few things to open up in my class. Now, I can't even get into my class, as the dashboard won't load. I have a Mac 10.7.5.

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Chris_Hofer
Community Coach
Community Coach

Hi  @vroth  Welcome to the Canvas Community! 

 

First, please check the version of Safari you're using (by clicking on Safari at the upper left and then About Safari) to ensure that you're using Safari 11 or 12. If you're not, you'll need to update your browser to the latest version.

 

If you're already on the latest version of Safari, clear the cache and cookies in the Safari browser, close and then relaunch the browser.

 

Last, try switching to a different browser. Canvas works quite well on a Mac through Chrome, and Firefox works well also. Here's a list of supported browsers: Which browsers does Canvas support?

 

If this doesn't resolve the issue for you, please contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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Chris_Hofer
Community Coach
Community Coach

Hi  @vroth  Welcome to the Canvas Community! 

 

First, please check the version of Safari you're using (by clicking on Safari at the upper left and then About Safari) to ensure that you're using Safari 11 or 12. If you're not, you'll need to update your browser to the latest version.

 

If you're already on the latest version of Safari, clear the cache and cookies in the Safari browser, close and then relaunch the browser.

 

Last, try switching to a different browser. Canvas works quite well on a Mac through Chrome, and Firefox works well also. Here's a list of supported browsers: Which browsers does Canvas support?

 

If this doesn't resolve the issue for you, please contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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