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arenita8876
New Member

I'm having trouble pairing with an observer, none of the pairing codes seem to work.

I already tried 4 different ones and it keeps showing as invalid. We have been typing them in correctly as I know it is case sensitive.

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1 Reply
KristinL
Community Team
Community Team

Hi  @arenita8876  -

How are you trying to set-up your Observer account?

Are you signing in on a desktop, using a browser, or are you using Canvas Parent?