I was under the impression that a student's grades would reappear when they were re-added to a class. However, a faculty member submitted a ticket about a student who's grades didn't return when they were re-added.
I know it's the same student and they were in the class before the drop date.
Any ideas? Did I make an incorrect assumption?
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Was the student added to the course and the same section (like a roster) in that course?
In my experience both details need to be correct... plus our SIS data gets fed into our Canvas LMS in such a way that if a student's status is "dropped", then our manual re-enrollment of that student is overridden automatically by our automated SIS data updates.
To put it another way, here's how it works at our school and maybe it's similar for your institution, so check with your Canvas admin team:
We have had this happen recently- a student dropped out of the program and so was removed by the registrar. However, they had finished some of the their courses to completion and to get credit they needed to be added back into Canvas. When the SIS import came through, all grades reappeared.
While we were going through that process, I was able to go into the test account and download the individual students grade book and save it in case we needed it.