Images cannot be shown on ipad or iphone when using web-based login

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pyyu
Community Member

The images (PNG) cannot be shown when students login Canvas with an ipad using web based login. But when they use Canvas App, they can view the images. Why? Do you encounter the same problem?

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JeffW
Instructure
Instructure

Hi @pyyu 

It seems you have stumped the community with your issue! It sounds to me like it might be some privacy or cookie settings. I would suggest checking to see if their mobile browser is set to allow all cookies. Do you know what browser is being used on mobile? 

I have not heard of this exact issue before. It may be worth reaching out to Canvas Support if you have not already.

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