Images not displaying on Safari or Chrome browsers from an iPad

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cstrod
Community Member

Images do not display in Safari or Chrome browsers. They do display, however, in the Student app.

We have tried unchecking cross site tracking, as well as clearing cache and history.

Both the apps and iOS are up to date. 

We discovered this problem in November, but have not heard back from Canvas support yet. 

Thank you for any solutions you can offer. 

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KristinL
Community Team
Community Team

Hi!

I believe there's a separate option/toggle for "prevent cross-site tracking" with each app. If you tried that with both Safari and Chrome and your device has the most updated iOS, I would recommend following-up with Canvas support. 

 

What's your role at your intitution?

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cstrod
Community Member