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nesh
Community Member

Importing taking too long

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I'm importing content from a canvas course export package, and it's taken an hour so far ... is something wrong? I don't even know how to cancel the import

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chofer
Community Coach
Community Coach

Hello  @nesh  Welcome to the Canvas Community.  Thanks for posting your question.  I don't have a lot of experience importing content from a canvas course export package, but one possibility for the long wait time may be because of this time of the year.  It's the start of a new Fall semester for many people, so queues may be backed up a bit.  One thing I might suggest is to contact the Help Desk folks at Canvas to see if they are able to dig into this issue a bit more for you.  Canvas support can typically be found within your "Help" menu on the left hand side of your Canvas environment.  https://community.canvaslms.com/docs/DOC-12877-4152719652 

I hope this will be of some help to you, Steven.  Good luck!

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chofer
Community Coach
Community Coach

Hello  @nesh  Welcome to the Canvas Community.  Thanks for posting your question.  I don't have a lot of experience importing content from a canvas course export package, but one possibility for the long wait time may be because of this time of the year.  It's the start of a new Fall semester for many people, so queues may be backed up a bit.  One thing I might suggest is to contact the Help Desk folks at Canvas to see if they are able to dig into this issue a bit more for you.  Canvas support can typically be found within your "Help" menu on the left hand side of your Canvas environment.  https://community.canvaslms.com/docs/DOC-12877-4152719652 

I hope this will be of some help to you, Steven.  Good luck!

View solution in original post