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awarmar
Community Participant

Incorrect Behavior when Posting to Group Discussions via App

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Has anyone seen odd behavior when students are using the Canvas app to post in group discussions? I have an instructor who has recently learned that twice he has had students  (three in one instance and one in the other) who were somehow able to post to the "main" discussion area on two different group discussions instead of the respective group areas. Clearly, this causes all sorts of issues with the group conversation itself and with Speedgrader. It doesn't seem to always happen when students use the app to post to the board; but when it does happen, the students were always using the app. The instructor didn't know if the students were using iOS or Android. Any insight or adivce would be appriaciated! 

1 Solution

Accepted Solutions
rseilham
Community Coach
Community Coach

This issue has been fixed in the 6.2.9 release of the Canvas Student app on June 2nd. The app no longer opens the main discussion board and takes the user to the group discussion board through assignments and to-dos. 

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28 Replies
klundstrum
Community Coach
Community Coach

Hi Amanda - There was an update to Canvas Student for iOS released over the weekend in hopes of fixing issues like this. Please encourage the student to update and see if that changes what they experience.

925024864
Community Champion

Yes... I just opened escalated case #03061688 for a Canvas for Android user who is experiencing this very issue, whereas when 'Acting as User' on a PC with current Chrome, it works as designed.

awarmar
Community Participant

Awesome--thanks, Kristin and Earl! I'll pass this along and encourage them to update. 

 @awarmar ‌, 

Any luck with the updates? There have been 3 iOS app updates since April 24th. Another post in the community reports that a recent update fixed this issue.  

rseilham
Community Coach
Community Coach

925024864‌, 

Any updates on your ticket? I know the Android app hasn't been updated since late March, but the issue might not require a new app update. 

awarmar
Community Participant

I've not heard back on it from the Instructor, so I'm assuming no news is good news. Thanks for following up! 

925024864
Community Champion

The case(s) is/are on 'Hold' with escalated Canvas Support.     :<(

925024864
Community Champion

It is case #03061688 in 'On Hold Cases' since April 24th, at L1 with agent Alan Warenski. If anyone has any similar cases (a 'group discussion' submission/post is NOT posting to the 'group' page, but rather ONLY the main/base folder for the discussion), please reference 'On Hold' L1 case #03061688, so that we all get notified once this has been resolved. I hope this helps!

Thanks, this is helpful. We have a had a few cases at our school as well. There is definitely something funny going on with group discussions. I suggest you download each and every "bug" fix app update and test, test, test.