Integration with google account

[magdag]

I've been trying to create a COLLABORATIONS document but am getting an error message that integration with my google account failed. I checked SETTINGS and have Google Drive LTI IAD-Prod listed there.

[Bobby2]

HI  @magdag  Welcome to the Canvas Community.

I love Collaborations. But have learned that getting started with them is often troublesome. 

I use Microsoft but am hoping that what I have to share might be similar for Google. 

First I needed to have logged in to Microsoft Office 365 in one tab and Canvas in another, I assume you would be similar with your Google account. 

Then back in the Canvas tab start your new Collaboration. It just seems to be the first one that is a bit sticky. 

The users at the other end of your Collaboration might find the same challenge, so letting them know first will help a lot. 

I hope that helps. 

Sing out if you need a hand. 

[magdag]

Thank you for replying to my question, Bobby. I did what you wrote many times: clicked on collaborations, clicked on ADD, but then it tells me to :

Log In

You need to authorize this integration in order to use it.

Please sign in to your Google account and authorize this integration.

I AM signed into my google account and to my google drive and to my google docs in other tabs, and it keeps telling me each time that authorization failed. I didn't have this problem last semester weh I was using Collaborations.

[Bobby2]

Hi  @magdag , this sounds frustrating. AND unusual, as you say it worked fine previously.

I assume you have followed the instructions according to this guide? How do I create a Google Docs collaboration as an instructor? 

The following Notes may be helpful.

Notes:

• This lesson is for creating a collaboration in a course; when collaborations are created in a group, only group members and users with instructor-based roles (including TAs) can be selected as collaborators.
• Creating a collaboration is a course permission. If you cannot create a collaboration in a course, your institution has restricted this feature.
• When creating a collaboration you cannot link to a previously created collaboration.
• Each collaborator will need a Google account and will need to connect Google Drive as a registered service in Canvas.
• Google Apps for Education (integration with your school) works with Google Docs in Canvas. Please note, if your school email does not allow access to Google Docs, you will need to use a regular Google account (i.e. example@gmail.com).
• Email notifications for collaborations relate directly to the account used to connect to Google Drive.

I hope something here is of use to you. 

[magdag · Accepted solution]

I was struggling with this problem for hours when on Firefox. When I

finally switched to Chrome, it all worked. Google!!! Figures.

Thank you for trying to help.

..............................................

Magdalena Gilewicz, PhD

Professor of English

Faculty Director, Writing Center

Department of English MS/PB 98

5245 N. Backer Ave

California State University, Fresno

Fresno, CA 93740-8001

Office: (559) 278-4926

Writing Center 278-0334

Fax: (559) 278-7143

.............................................

On Sat, Mar 7, 2020 at 8:08 PM bobby.pedersen@education.tas.gov.au <

[Bobby2]

I'm so relieved. AND a tad embarrassed that checking browsers wasn't an option to try.

Good on you for solving the challenge.

May you have many happy Collaborations from here on in. 

[James]

This issue with Firefox sounds like it is related to cookies. I normally block third-party cookies and take advantage of some of the other privacy features in Firefox, but it does break certain websites and I've had to unblock certain cookies with Google and Canvas before. I've also turned off my ad blocker for Canvas.

[magdag]

I checked on my Google Drive and Google Docs and Canvas shows on both