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mscouten
Community Member

Is Crocodoc No Longer Compatible with Firefox?

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A few days ago, I started seeing this message when I went into Crocodoc to grade student work: "Warning: Crocodoc has limitations when used in Firefox. Comments will not always be saved." I didn't get this message until Canvas underwent some sort of update (a few things look a little different than they did the week before on my home page, for example).

I checked the Canvas guides to make sure that my version of Firefox is still supported. It is version 44.0, which according to the help guides is supported. I even cleared my cookies as was recommended in the help guides if I saw a warning message similar to the one I saw. But, I still see the error message even after logging out of Canvas and back in.

I've never had problems using Firefox before or with comments disappearing on me, but if they are not always going to save now for some reason, I'm a little unsure what to do.

Any feedback would be appreciated. Thanks!

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Stefanie
Community Team
Community Team

 @mscouten ​, this is a known bug in Crocodoc. When an instructor uses Crocodoc annotations for a supported assignment submission type, the Firefox browser frequently removes the last annotation when updating the score field in SpeedGrader. This behavior is a Crocodoc-specific limitation within Firefox that Crocodoc has not yet been able to resolve.

Because of this issue, Canvas now includes the warning banner you noticed in SpeedGrader. You'll see this discussed in the Canvas Beta Release Notes: Canvas Beta Release Notes (2015-11-30)  To avoid losing any annotations, you can use another browser, or click the screen to retain comments before navigating to another student. I nearly always use Firefox, and have found that the "click the screen" method works for me.

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2 Replies
Stefanie
Community Team
Community Team

 @mscouten ​, this is a known bug in Crocodoc. When an instructor uses Crocodoc annotations for a supported assignment submission type, the Firefox browser frequently removes the last annotation when updating the score field in SpeedGrader. This behavior is a Crocodoc-specific limitation within Firefox that Crocodoc has not yet been able to resolve.

Because of this issue, Canvas now includes the warning banner you noticed in SpeedGrader. You'll see this discussed in the Canvas Beta Release Notes: Canvas Beta Release Notes (2015-11-30)  To avoid losing any annotations, you can use another browser, or click the screen to retain comments before navigating to another student. I nearly always use Firefox, and have found that the "click the screen" method works for me.

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lse224
Community Champion

Is Canvas going to fix this or does Crocodoc have to OR BOTH?! Smiley Wink

Thanks,

L