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bakerjudy
Community Participant

Is downloading Windows 10 Anniversay Update necessary?

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In the Basic Computer Requirements guide (What are the basic computer specifications for Canvas? | Canvas Instructor Guide | Canvas Guides ) it states that "users on Windows 10 need to download the Windows 10 Anniversary Update to submit Canvas assignments."

1) Is it true that students who use Windows 10 MUST download the Windows 10 Anniversary Update in order to submit Canvas assignments?

2) Has anyone experienced problems downloading and installing the Windows 10 Anniversary Update ?

3) How can these problems be avoided?

1 Solution

Accepted Solutions
bakerjudy
Community Participant

Thanks for reaching out to Canvas Support! Great question--the underlying problem with earlier builds of Windows 10 is a feature called 'Smart-Screen Filter' which would block some back-end processes needed to submit some assignments intermittently. We have been working with Microsoft in regards to correcting this for several months earlier this year, and they have done so in the Anniversary build of Windows 10 (which can be downloaded, here).

 

  However, this is a feature that is only on Internet Explorer 11 and Edge browsers using Windows 10--so an alternative to downloading the update would be to utilize a different browser (e.g. Chrome, Firefox).

 

  So to answer your questions more specifically:

  1. It is highly recommended if the student would like to use IE 11 or Edge browsers, if the student doesn't utilize these browsers then it will not be necessary to update.
  2. No we have not received any reports of users having troubles downloading and installing the Windows 10 update--this is just a software update to the operating system, so the process in regards to doing-so is typically pretty straightforward for most users
  3. The student is more than welcome to utilize a different browser as an alternative

Please let us know if you have any additional questions/concerns in regards to this.

 

  -Thanks

 

  —

  Nick J | Canvas Support

View solution in original post

2 Replies
bakerjudy
Community Participant

Thanks for reaching out to Canvas Support! Great question--the underlying problem with earlier builds of Windows 10 is a feature called 'Smart-Screen Filter' which would block some back-end processes needed to submit some assignments intermittently. We have been working with Microsoft in regards to correcting this for several months earlier this year, and they have done so in the Anniversary build of Windows 10 (which can be downloaded, here).

 

  However, this is a feature that is only on Internet Explorer 11 and Edge browsers using Windows 10--so an alternative to downloading the update would be to utilize a different browser (e.g. Chrome, Firefox).

 

  So to answer your questions more specifically:

  1. It is highly recommended if the student would like to use IE 11 or Edge browsers, if the student doesn't utilize these browsers then it will not be necessary to update.
  2. No we have not received any reports of users having troubles downloading and installing the Windows 10 update--this is just a software update to the operating system, so the process in regards to doing-so is typically pretty straightforward for most users
  3. The student is more than welcome to utilize a different browser as an alternative

Please let us know if you have any additional questions/concerns in regards to this.

 

  -Thanks

 

  —

  Nick J | Canvas Support

View solution in original post

kona
Community Coach
Community Coach

Thanks for coming back and letting us know what you found out from Canvas Support!