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Is there a known issue with grades on writing assignments that are linked to TurnItIn failing to load and/or disappearing?

This semester I have had 2 or 3 students whose paper grades failed to load from TurnItIn or initially loaded and then later reverted to zeroes. Is this a known issue?

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Community Coach
Community Coach

Hello there,  @sandilandis ...

I'm not totally sure of an answer for you, but I am going to tag our resident expert,  @dhulsey ‌, in on this question to see if he might be able to provide some help for you.  Good luck, Sandi!

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Community Champion

 @sandilandis ,

Did you receive an answer about this issue? 

Thank you,


Hi Kori,

I haven't received an answer about the issue. To avoid it in the future, I've shifted my essays to the publisher's course instead of Canvas for Spring semester.

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Thank you for your response. I'm sorry to hear things didn't work out for you. Unfortunately several of the Turnitin integrations with Canvas (I can only assume which integration you were using but...) have different steps for troubleshooting.  I hope you can return to Canvas (with Turnitin) assignments in the future.