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AjamuDC
Community Member

Keyboard not working on Parent app

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Hello,

Unfortunately, when I attempt to log into the Canvas Parent app on my Android phone, the keyboard is not showing up on the login screen and I am not able to login. I recently changed phones and had to reinstall the application, so I am using the most up to date version of the app.

Thanks for any assistance you are able to provide.

Postell Carter

 

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jozsefdavid
Instructure
Instructure

Hi,

we are aware of this issue and it is under development. The fix will be released soon, but I cannot tell exact dates yet.

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3 Replies
AjamuDC
Community Member

Just to give a bit more information, my new phone is running Android 12. I saw someone else posted with a similar issue on Android 12.

KristinL
Community Team
Community Team

Hi! Thank you for bringing this to the Community. I was able to duplicate this with my Pixel 3 running Android 12. While I can Find My School, I am unable to enter my username or password. I will submit a ticket using the mobile browser, and I encourage you to do the same.

jozsefdavid
Instructure
Instructure

Hi,

we are aware of this issue and it is under development. The fix will be released soon, but I cannot tell exact dates yet.