cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ahull2
Community Member

Log in and account access

Jump to solution

Is there a help line number that I can direct a student to who is having troubles accessing their account?

0 Kudos
1 Solution

Accepted Solutions
chofer
Community Coach
Community Coach

Hello there,  @ahull2 ...

Support numbers for Canvas, I believe, are different for each school, so the global Canvas Community members wouldn't have access to that information.  This Guide, How to contact Canvas Support, might be a start for you, though.  I tried searching the BSSD's website for you to see if I could find any resources, but I couldn't find anything that might help.  You might also try reaching out to your school's local Canvas administrator or someone from your school's Online Learning/eLearning department to see if they could help the student who is having account difficulties.

I hope this information will be of help to you, Alan.  Please let Community members know if you have any other questions about this.  Be well...stay safe.

View solution in original post

1 Reply
chofer
Community Coach
Community Coach

Hello there,  @ahull2 ...

Support numbers for Canvas, I believe, are different for each school, so the global Canvas Community members wouldn't have access to that information.  This Guide, How to contact Canvas Support, might be a start for you, though.  I tried searching the BSSD's website for you to see if I could find any resources, but I couldn't find anything that might help.  You might also try reaching out to your school's local Canvas administrator or someone from your school's Online Learning/eLearning department to see if they could help the student who is having account difficulties.

I hope this information will be of help to you, Alan.  Please let Community members know if you have any other questions about this.  Be well...stay safe.

View solution in original post