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pbertone
Community Member

Logs Question

I'm attempting to integrate Google drive into my Canvas course and have gotten an error message telling me it's not possible to do so and to check the "logs" for further information. Anyone know how to check the "logs?"

Pam

2 Replies
Jen_Charles
Community Participant

This is not an answer to that actual question, but there is a known issue between Google Drive and Canvas right now (May 26, 2020). They are aware and working on it. We are seeing a lot of issues with kids and teachers seeing "We're sorry, there has been an error" when trying to view google docs that have been submitted, embedded docs/files, etc. So, if you're trying to integrate/authorize for the first time, this may be the issue. 

Thank you for responding Charles. I tried to problem solve on my end without luck. I hope this finds you well and I appreciate you're reaching out. Take care, Pam