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sarakky27
Community Member

Microsoft word error

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I cannot open my documents anymore in Microsoft word suddenly, it says that it is already active elsewhere. I don't have my information logged in any other place so I don't know how I'm able to obtain in back to just my computer.. if anybody knows how to reset or contact somebody that can reset this let me know please!

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9927744
Community Champion

Sarah, are you aware that you wrote this question on a Canvas site?  I can't answer your question about Microsoft,  When I've had this happen to me, I shut down, not just logged off, all of the computers that I could remember using, and then trying again.  

Best of luck!

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9927744
Community Champion

Sarah, are you aware that you wrote this question on a Canvas site?  I can't answer your question about Microsoft,  When I've had this happen to me, I shut down, not just logged off, all of the computers that I could remember using, and then trying again.  

Best of luck!

View solution in original post