Hello all, I have a student who uses JAWS along with Canvas and he states that after he answers a question on an assessment, that he is directed back up to the top of the assessment instead of being allowed to continue to the next question. Does anyone know if there is a way around him having to start back at the top of the assessment and then scrolling down to find where he left off?
Thanks in advance!
@loriargosino , I haven’t heard of this issue before. I shared this question with the Accessibility group in the Community to see if they can help. I would also recommend contacting Canvas Support to see if they can help. If you’re not sure how to do this, click on the Help link and Report a Problem.
I am a JAWS user and this happens on some exams but not others.
I wonder if it has something to do with which quiz interface is in use.
Can you simply create one question per page? This also helps cut down on cheating.
When a JAWS user is reading the assessment, they are in Virtual cursor mode. They have a virtual cursor which lets them read and navigate the content.
But when they respond, either by typing in an answer, choosing a radio button, dropping down a list or checking a box, they have to go in to forms mode. They can set JAWS to do this automatically if it senses their focus is on a form field, or they can do this manually, by pressing Enter.
For me, when JAWS is in automatic forms mode, this tends to happen more frequently. However I can often prevent it from happening when I finish answering a question, leave forms mode (press the numeric plus or the capslock semicolon key depending on your JAWS keyboard layout) and wait for a second or two. I believe JAWS has to refresh its view of the screen, now that it looks different with a new answer inserted, and during that refresh, if you press a key it doesn't know where you are, so it takes you back to the top.
So the steps are these