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andrew_starnes
New Member

Number remaining beside "grades"

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I have a student who has a number that indicates One new item has been graded when she accesses her grades page. However, the number will not go away. She can refresh the page, click on the details of every assignment submission and the number inside the blue circle stays there. Any ideas?

1 Solution
kona
Community Coach
Community Coach

 @andrew_starnes ​, when we have this happen we contact Canvas Support (Help link --> Report a Problem) and they are able to clear it out. We've had the same issue with the Inbox showing unread messages even though there aren't any and Support has always been able to fix the issue.

Hope this helps!

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2 Replies
kona
Community Coach
Community Coach

 @andrew_starnes ​, when we have this happen we contact Canvas Support (Help link --> Report a Problem) and they are able to clear it out. We've had the same issue with the Inbox showing unread messages even though there aren't any and Support has always been able to fix the issue.

Hope this helps!

Thanks, I will give it a shot.