One user is missing the entire login information block from their profile

[MartinLaGrow]

I'm an account admin. One user account is missing information and I can't figure out why--it appears to be affecting our import.

No edit/act as user/delete tools.

No login information block.

Any ideas?

[kmeeusen · Accepted solution]

Hi @MartinLaGrow 

I am guessing this happened through an integration run with your SIS. Have you tried to add the information manually?

Kelley

[kmeeusen · Accepted solution]

Hi @MartinLaGrow 

I am guessing this happened through an integration run with your SIS. Have you tried to add the information manually?

Kelley

[MartinLaGrow]

Correct, the issue is between Colleague and Canvas. There has not been a historical issue; what would happen if I tried to create the manual account when the account already exists in a faulty state?

Test has not been affected.

[MartinLaGrow · Accepted solution]

If I try to add the user manually, it says the account already exists.

[KelleyMeeusen]

Hi @MartinLaGrow 

Yes, you will need to delete the existing account, then manually add the new account.

It will work just fine.

Kelley