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jeb5123
Community Contributor

Overdue ungraded surveys

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Hey Community!

We've received a report of students having issues with an ungraded survey that they have completed showing up as overdue. Does anyone know of any settings that would prevent this survey from constantly showing up as overdue for students even though they have completed it?

1 Solution

Accepted Solutions
kona
Community Coach
Community Coach

 @jeb5123 , the best thing to do in a case like this is to escalate it to Canvas Support and see if they can help. They can see what's going on in the back side of your Instance of Canvas and might be able to see something the rest of us aren't thinking of!

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4 Replies
lse224
Community Champion

Did the instructor make any changes after the survey had already started?

jeb5123
Community Contributor

To our knowledge, their have been no changes to the survey.

kona
Community Coach
Community Coach

 @jeb5123 , the best thing to do in a case like this is to escalate it to Canvas Support and see if they can help. They can see what's going on in the back side of your Instance of Canvas and might be able to see something the rest of us aren't thinking of!

View solution in original post

jeb5123
Community Contributor

Sounds like that is the best course of action at this point.