Parent App Not Connecting to Login Site

[cshields]

Good morning,

My institution recently switched to Google SSO and the site to create a parent observer account is https://greencastle.instructure.com/login/canvas.  Parents are able to create observer accounts through a browser but are unable to login to the Parent App as they:

• Type Greencastle at the Find My School screen which takes them to the Google SSO for students
• Type https://greencastle.instructure.com/login/canvas but get a blank screen on the app

Bullet #2 should fix the problem though it does not.  Any thoughts or ideas would be appreciated!  Thanks in advance.

[KristinL · Accepted solution]

Hi @cshields -

Can families use the QR code to sign in? That may be a solution! Please reply once you can try. 😊

How do I log in to the Canvas Parent app on my iOS device with a QR code? 

[cshields]

@KristinL , in my experiment it did.  I will try with some parents and let you know as well.  Thanks so much!