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rbuzzell1
Community Member

Parents seem to be creating student accounts and now can't link with their child - how to fix?

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How do I help parents who clicked the create account button for student instead of parent? They can't link w/ their student b/c the system thinks they are a student.

They also get email already in use messages when they try to create new parent account.

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klundstrum
Community Coach
Community Coach

Hi @rbuzzell1 -- There's a workaround, but I will message you directly. 

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klundstrum
Community Coach
Community Coach

Hi @rbuzzell1 -- There's a workaround, but I will message you directly. 

View solution in original post

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