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yo_afro_blu
Community Member

Peer Review Crocdoc Rubric Has Become Unresponsive

Dear Canvas,

I was assigned to complete two peer reviews using Canvas Crocdoc. Peer review #1 went fine, and I completed it successfully. Then, while peer review was in progress, the rubric became unresponsive about midway through it. I was unable to submit or modify any comments, or select "yes" or "no" responses. I attempted browser refreshing, computer restarts, and tested on multiple computers (Mac and PC) and browsers (Windows 10 and Safari). 

 I noticed that the top of the page had changed from saying something like, "assignment not yet complete..." to "You have finished the required steps for this peer review." However, this is incorrect. I I had completed the rubric.

For the record, peer review #1 was completed on a Mac using a current version of Safari, and went along fine. I completed the rubric first on peer review #1. I made in-text comments first on peer review #2, and attempted to fill in the rubric last, if that is of any consequence.

What do you advise?

Thank you,

Kelley

0 Kudos
2 Replies
tross
Community Champion

I would recommend you submit a support ticket.  Check your help menu in the Navigation Bar and see if you have an option to Report a Problem.  It may go you your institution first and they can forward to Instructure if necessary.  They can see more about the specifics of what is happening.  The community members can't see your site to see what may be going on.  

chofer
Community Coach
Community Coach

Hello there,  @yo_afro_blu ‌...

I noticed that there hasn't been any new activity in this thread since you first posted this question on April 19th and then received a response from tross‌ a day later.  Have you had an opportunity to review Teri's response?  Have you also had an opportunity to reach out to the folks at the Canvas Help Desk?  If so, would you be willing to share the outcome of that conversation with us here in the Canvas Community?  If Teri's response did help to answer your question, please go ahead and mark it as "Correct".  However, if you are still looking for additional help, please feel free to post a comment below so that the Canvas Community can continue to assist you.  For now, because we've not heard from you for almost two months, I'm going to mark your question as "Assumed Answered", but that won't prevent you or others from posting additional questions and/or comments related to this topic below.  I hope that's okay with you.  Looking forward to hearing from you soon, Kelley!