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scain
Community Contributor

Peer Review Issues

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Let me preface by saying that, as the Instructional Designer, I do not have firsthand experience of these issues, but the instructor who reported them to me is technologically savvy enough that I do not believe them to be user error.

First, there have been several students who have not had the save button show up in the rubric while they are completing their peer reviews. This problem is not a browser specific issue, but a refresh of the page eventually resolved it for most students. I'm curious if anyone else has seen this issue directly and if there have been any potential solutions.

Second, some students did not get the green check mark for completing their peer reviews. Even after filling out the rubric and leaving a comment in the comments section it showed the yellow, incomplete warning. Again, just looking for input if anyone has seen this issue directly.

Cheers!

1 Solution

Accepted Solutions
erlend_thune
Community Contributor

I am glad to see that we are not the only ones having this problem  @scain !

We have many students reporting the same problem. Since we are running an open source version from this summer, i.e. not the latest release, and I have not been able to find a way to reproduce the problem, I have not reported it to Canvas. I know there is another norwegian MOOC where they expericence the same problem. They are also running open source and have therefore not reported the problem. They are hoping for it to go away the next time they upgrade.

Our main instructor emailed me today and said that the students are really frustrated about the "Save comments" button missing. Understandably, they click the "X" button in the upper right corner of the window instead - causing them to loose their comments. Pressing the "X" button without saving the comments first should ideally have resulted in a dialog box "Are you sure you want to close this dialog box without saving your comments". Our main instructor have suggested the students write their comments in word to avoid loosing them, and asked them to log in and out until the button shows up. But she does not feel very professional giving these advices and wonder what is being done to fix the problem.

As a preliminary solution I have now enabled code from our developers that checks if the button is missing and adds the necessary code if it is. You can find the code by searching for _addSaveRubricButtonIfItDoesNotExist(); in this file:  frontend/pages.js at master · matematikk-mooc/frontend · GitHub

I will continue to try to find a way to reproduce the problem. Please let me know if you find a way on your side! ​

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24 Replies
kona
Community Coach
Community Coach

We haven't heard about any of these issues (at least not yet!), but regardless, if you haven't already, my recommendation is to contact Canvas Support to see what they can find/help with.

erlend_thune
Community Contributor

I am glad to see that we are not the only ones having this problem  @scain !

We have many students reporting the same problem. Since we are running an open source version from this summer, i.e. not the latest release, and I have not been able to find a way to reproduce the problem, I have not reported it to Canvas. I know there is another norwegian MOOC where they expericence the same problem. They are also running open source and have therefore not reported the problem. They are hoping for it to go away the next time they upgrade.

Our main instructor emailed me today and said that the students are really frustrated about the "Save comments" button missing. Understandably, they click the "X" button in the upper right corner of the window instead - causing them to loose their comments. Pressing the "X" button without saving the comments first should ideally have resulted in a dialog box "Are you sure you want to close this dialog box without saving your comments". Our main instructor have suggested the students write their comments in word to avoid loosing them, and asked them to log in and out until the button shows up. But she does not feel very professional giving these advices and wonder what is being done to fix the problem.

As a preliminary solution I have now enabled code from our developers that checks if the button is missing and adds the necessary code if it is. You can find the code by searching for _addSaveRubricButtonIfItDoesNotExist(); in this file:  frontend/pages.js at master · matematikk-mooc/frontend · GitHub

I will continue to try to find a way to reproduce the problem. Please let me know if you find a way on your side! ​

I think I finally managed to reproduce this. If someone could try to follow these steps and see if they manage to see the same behavior that would be great!

Steps to reproduce missing "Save comment" button:

Prerequisites: a course with one teacher login and two student logins.

A.As teacher:

-----------

1. Create an assignment with online text submission. Check the peer review box. Save and publish.

   Leave the other settings alone although I don't think it matters whether you have due dates etc.

2. Add a rubric with some criterias.

B.As student 1:

-----------

1. Go to the assignment page. The address is something like this:

   https://ikt.instructure.com/courses/53/assignments/131

2. Submit the assignment.

C.As student 2:

-----------

1. Go to the assignment page. The address is something like this:

   https://ikt.instructure.com/courses/53/assignments/131

2. Submit the assignment.

D.As teacher:

-----------

1. Assign 1 peer review.

E.As student 1:

-----------

1. Go to the peer review you have been assigned. The page address should be something like this:

   https://ikt.instructure.com/courses/53/assignments/131/submissions/14

2. Click the "Show rubric" button and fill in something.

3. Click the "Save Comment" button.

F.As student 2:

-------------

1. Go to your submission details page. This address will be the same as the one above:

   https://ikt.instructure.com/courses/53/assignments/131/submissions/14

2. Go back to the assignment page.

3. Go to the peer review you have been assigned.

4. Click the "Show rubric" button.

5. Note that the "Save comment" button is missing.

Workaround:

Follow the steps above, but skip F.1. The "Save comment" button will then appear.

scain
Community Contributor

I'm working on getting access to a couple test students so that I can run this process to replicate the problem.

scain
Community Contributor

I was able to recreate the problem using these instructions exactly. The only clarification I would add is on step F.2 you have to use the breadcrumbs to go back rather than the browser's back button. I'll submit a ticket with Canvas this afternoon. Thank you again  @erlend_thune ​ for all your help troubleshooting this bizarre bug!

scain
Community Contributor

I reached out to the Canvas support team (best in the business!) through the messenger system. Walked the support specialist through this process of recreating the problem and he was successfully able to recreate it on his end. The issue is being elevated to the engineers. I will post updates here as I hear more.

Thanks again  @erlend_thune ​, I couldn't have done it without your help! (Yay for the active community!)

scain
Community Contributor

From the Canvas support team: "After some time the Save Comment option did end up showing on my end so when we checked into it further, it looks like it can end up taking the system some time to get it to show.  The fast fix for this is to go to Account -> Settings and change the time zone and change it back.  This forces a refresh and should immediately fix the issue."

Hopefully, this still gets escalated and the developers will fix the bug so students don't run into the problem in the first place.

scain
Community Contributor

And now they've told me the issue has already been escalated from a previous report. Good deal! Hopefully that bug fix isn't too far away  

erlend_thune
Community Contributor

I was not aware of that detail. I did use the breadcrumb and not the back button when going back. Good thing you discovered there is a difference!