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gimena_sierra
Community Participant

Presentación falló

Hola. Hay una alumna que no puede subir tareas a canvas. Adjunto imagen. Por qué puede ser? Gracias

270626_pastedImage_1.png

Translation: Hi. There is a student who can not upload files to the platform. The presentation if it was uploaded, but the excel file does not.

Tags (1)
2 Replies
ericwerth
Community Coach
Community Coach

Hello  @gimena_sierra  and welcome to the Canvas Community! If I understand correctly, students are able to upload some types of files, like PowerPoint, but not Excel.  Is this correct?  You might check and see if under your assignment settings .xlsl file types are an allowed format.  In the example below from one of my courses, a student would not be able to submit an Excel file.

270719_pastedImage_3.png

I have found this to be very effective in restricting uploads, so in the assignment above I included both .doc and .docx so neither would be restricted.

If .xlsx files are allowed and students still cannot upload the file, please let us know but it may also be a good idea to submit a help ticket through Canvas.

All the best!

Robbie_Grant
Community Coach
Community Coach

 @gimena_sierra ,

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

 

Robbie