Problem Resetting Student View

[bbellomo]

In the Master Course for BUSN 5620, I have tried to reset Student View, but it does not clear the assignments submitted when I click on Reset Student.  Also, when I used Test Student to submit a quiz, I cannot unpublish the quiz.  When hovering over the publish/unpublish icon it shows the message "Can't unpublish if there are student submissions."  What can I do to fix this problem?

Thanks for your help.

Sebastian Bellomo

[kona · Accepted solution]

 @bbellomo , it doesn't mater if the course was cloned or not, Canvas will automatically create a section for anyone who is added to the course, including the test student. I just tested this in a brand new course with no sections (and not even any content) and as soon as I did student view it added the test student as a student in a section in the course. In addition, deleting the test student from a course section only resets the student. It does NOT take away the ability to use Student View; next time you use it another test student will be generated in that section.

My guess is that if you follow Chris' directions you WILL find a section in your course and the test student listed in the section. See my additional comments along with his directions below.

1. In your course, click on "Settings" on the left side of your screen.
2. Click on the "Sections" tab.
3. Under "Course Sections", click on the name of your course section - if you didn't create a section then the section name will be the same as your course.
4. Under "Current Enrollments", find the "Student, Test" user which probably has a string of random numbers and letters under it. - If you are now able to find the Test student, feel free to delete them from the course following the rest of Chris' directions. This does NOT delete the test student for good from your course, what it does do is completely reset it.
5. Hover over "Student, Test", and you should see a red "x" icon to remove "Student, Test" from the course.

I recommend trying all of this first and then if you are still unable to unpublish the quiz (or assignments) you might have to deleted them and then re-add them to the course. In addition, you could submit a Canvas Help Ticket (Help link --> Report a Problem). I've had to do this before because there was a bug with Canvas and not being able to unpublish quizzes that the test student had taken, but I thought they'd fixed it.

[Chris_Hofer]

 @bbellomo ​...

No guarantees on this, but give it a try...

1. In your course, click on "Settings" on the left side of your screen.
2. Click on the "Sections" tab.
3. Under "Course Sections", click on the name of your course section (it should say the number of users next to the link).
4. Under "Current Enrollments", find the "Student, Test" user which probably has a string of random numbers and letters under it.
5. Hover over "Student, Test", and you should see a red "x" icon to remove "Student, Test" from the course.

Hopefully, if you are able to do this, it will solve the issue for you.  If you cannot do this, please contact someone at your school who has admin rights to your Canvas instance, and they should be able to carry out these steps for you in your course.

[bbellomo]

Thanks for the suggestion, Chris.  Because this is a master course from which sections are then cloned, it does not have "Course Sections."  It does display the Test Student assignment submissions (which I did to test it), and it has a box to click to reset and remove the submissions, but it does not do so.  I do not want to remove the Test Student from the course, but I want to reset it with no assignment submissions so that I can unpublish the assignments.

Thanks again for the try, Chris.

[kona · Accepted solution]

 @bbellomo , it doesn't mater if the course was cloned or not, Canvas will automatically create a section for anyone who is added to the course, including the test student. I just tested this in a brand new course with no sections (and not even any content) and as soon as I did student view it added the test student as a student in a section in the course. In addition, deleting the test student from a course section only resets the student. It does NOT take away the ability to use Student View; next time you use it another test student will be generated in that section.

My guess is that if you follow Chris' directions you WILL find a section in your course and the test student listed in the section. See my additional comments along with his directions below.

1. In your course, click on "Settings" on the left side of your screen.
2. Click on the "Sections" tab.
3. Under "Course Sections", click on the name of your course section - if you didn't create a section then the section name will be the same as your course.
4. Under "Current Enrollments", find the "Student, Test" user which probably has a string of random numbers and letters under it. - If you are now able to find the Test student, feel free to delete them from the course following the rest of Chris' directions. This does NOT delete the test student for good from your course, what it does do is completely reset it.
5. Hover over "Student, Test", and you should see a red "x" icon to remove "Student, Test" from the course.

I recommend trying all of this first and then if you are still unable to unpublish the quiz (or assignments) you might have to deleted them and then re-add them to the course. In addition, you could submit a Canvas Help Ticket (Help link --> Report a Problem). I've had to do this before because there was a bug with Canvas and not being able to unpublish quizzes that the test student had taken, but I thought they'd fixed it.

[paul_johnson]

This was exactly what I was looking for and worked perfectly...thank you for the insight!

Paul J
Gulfport, MS

[bbellomo]

Hi Kona;

I don't know why, but when I click on "Settings" the page that opens does not include a "Course Sections" option.  Frustrating!  I will submit a Canvas Help Ticket.

I very much appreciate yours and Chris' responses for me to try to fix this.

[kona]

Strange... I wonder if it's been restricted by your Canvas Admins. At this point I'd definitely file a Canvas Help ticket and please let us know what you find out!

[bbellomo]

Hello again Dona;

I spoke with the IT folks who tried to find a fix for this in Canvas, but were unsuccessful.  They submitted an Incident Report to the Online Learning Center and advised me that I should have a response within three days.  I will let you know the result as soon as I hear back from the OLC.

[kona]

Thanks for the update! Please let us know what you find out!

[Stef_retired]

Hi  @bbellomo , we haven't heard from you in a while; was Canvas Support able to resolve this for you? If you have a moment, please let us know the outcome. Thanks!

[Stef_retired · Accepted solution]

To everyone who's been helpfully participating and following along in this discussion,  @bbellomo ​ emailed me the response he received from Canvas Support:

"Hello:

Our engineers were able to get the following Quiz unpublished:

https://webster.instructure.com/courses/1028774/quizzes/1074520

If we can help with any further questions or concerns that you may have, please let us know. Thank you!

-Keara Webster
L2 Support Technician "

Canvas Support to the rescue!