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shalinie_king
Community Member

Problem uploading files from canvas studio

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I have recorded a lecture using canvas studio but I cannot seem to upload it - I keep getting an error message - as soon as the file is 100%encoded, see image below.

My internet connection is fine and I have standard antivirus settings which have previously not been a problem when using canvas. Any ideas why this is happening?

340347_pastedImage_1.png

1 Solution

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ProfMartin
Community Participant

Did anyone ever figure this out??

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3 Replies
bturney
Community Participant

I'm having this issue also - about to log a ticket. If I get to the bottom of it - I'll post.

ProfMartin
Community Participant

Did anyone ever figure this out??

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Jamie_Ruffin
Community Member

I had the same error I went to studio on the browser clicked record and screen capture, and open the launcher it made me download it again.  Make sure you've closed the studio editor where it shows the failed to upload error and reinstall it. Don't worry you're video isn't lost just go back and repeat the steps and open the launcher and record a short couple second video and click done. When the editor pops up in the top left corner click back to recordings and you're video will be there and it should upload.