Question about Canvas...

[deansparling]

Need help,

I have logged onto Canvas multiple times for my newest class (Tracing the Story of God) and the screen continues to show the class squares semi blank and blinking. Is there something wrong with the site? Please advise...

Christopher Sparling *deansparling@gmail.com*

[Stef_retired · Accepted solution]

Hi,  @deansparling  and  Welcome to the Canvas Community! What you've described is consistent with reports we've received from students and instructors who are using unsupported or incompatible browsers. Please try these troubleshooting steps:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox.

If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.