When I type an equation in the equation editor, the equations look good. However when I press the insert equation button on the quiz, It comes out as for example:
I tried deleting browser history, cookies, and data on chrome and firefox to no avail. How do I fix this?
We also saw this, Wednesday Nov 18th, arounf 5pm-9pm EST. Equations that had been previously entered and working were showing their underlying LaTeX code, and when student would take the quiz, the equations would display momentarily then display the word null.
The issue seems to have fixed itself around 9pm, but this would be catastrophic to happen during an exam. Hoping someone else has some insight as to what happened and will it happen again.
We also have this issue and it affects all of the quizzes in our class (all on the classic engine). It looks like it is trying to default to the new quiz engine with the latex escape characters '\(' '\)'.
Happened to me also. Thought it was something I did, like change a setting but I can't find any settings that would effect this. When I edit my previous quizzes the same thing is happening when before all looked good.
I will say that when I preview the quiz, the equations are display correctly. It's just when editing I only see LaTeX code.
“Thank you for contacting Canvas Support. This is an issue that our engineers are aware of and they are currently working on a fix! I do not have an ETA on when it will be resolved, but I do know that it is high priority, and they are actively working on it. I will attach your case to an internal tracker that will keep you updated on their progress towards a resolution!”
We also have a report of the Math Processing Error when trying to insert even the simplest of items from the equation editor. The professor indicates that it also causes her screen to flash when it happens. Does anyone have a ticket open on this, rather than on the original problem with displaying LaTex?
Instructure tells me that this has been fixed for new files, but is still affecting ones created between Nov. 17 and 19. That corresponds to what the instructor who raised this with us originally.