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don_bryn
Community Champion

Quizzes randomly empty, timer keeps running.

I had thought this was a one-off, but now the next quiz in a certain course is randomly showing up empty for students.   And for every student that it shows up empty, the moderate quiz page shows the quiz timer running.

Funny thing is, for the first quiz, the timer was running for a majority of students, all with the exact same time.

The only way to fix it so far is for each student to go into the quiz and submit, then I give them an extra attempt.  Only the 2nd attempt do they see the questions.   But other students have no trouble.   This is a screen shot of the moderate quiz page with one student stuck:

Screen Shot 2016-09-03 at 9.04.08 PM.png

I'll try support, but in the meantime, has anyone else run into this and have a solution?   I really don't want this to happen throughout the entire course!

Tags (2)
6 Replies
kona
Community Coach
Community Coach

Could be a fluke, but what browser are the students who are having the issues using? We've had a lot of Microsoft Edge issues lately and we've warning students to stay away from it and Canvas.

don_bryn
Community Champion

Thanks for the reply, Kona

The occurrences are fairly random, using different browsers, different times.   On one quiz, a bunch of the students even had countdowns all counting in tandem.  So it was obviously a computer fluke and not something the students did.

I tried tech support and they can't figure it out either, but their advice was to have students chat with help when the problem is occurring so maybe they can figure it out.   I'll post if they do.

Robbie_Grant
Community Coach
Community Coach

 @don_bryn ​,

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.

Robbie

crabtrt
Community Participant

I am an IT Support Desk worker and this issue presented itself just this weekend. Students went into the quiz to take it and were given an empty quiz with a timer counting down. We too were baffled and found this article far too late.

colin_chavoor
Community Member

Having this same problem right now. Clicked on "Take the Survey" and it

Main quiz window simply shows list of Quizes with points and zero questions for any of them.Blank quizes with points listed but no questions