Recovering a deleted learner

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Mandeep_Dhesi
Community Participant

Hi all

I deleted a learner from the system a while ago and now the teacher wants to retrieve the learner.  I followed the guidelines from downloading the provisioning report and then changed the status to active for the learner.

I uploaded the file and the system said one learner successfully imported but the learner is not on Canvas.

A screenshot of the CSV file is below

screenshot.jpg

 

Any help will be appreciated.

Kind Regards

Mandeep

 

 

 

 

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1 Solution
robotcars
Community Champion

If you can't find the user profile at /users/15227, then it might be time to put in a ticket.

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