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eustasius_musen
Community Member

Restore deleted material

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Please may you respond to this ticket submitted on Sunday:

Canvas Support Update: Help restore material for 2024463 which was deleted: Case 05952549 ref:_00DA0Ibsk._5002Gq1sKb:ref

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Accepted Solutions
rpsimon
Community Contributor

Hi, this is a community where we focus on the how to's of various aspects of using Canvas.  I am sorry that your case has not been resolved yet.  In order to continue working on your case, please reply to the email that you received from Instructure Canvas with your message and make sure to provide the Case number that you mentioned above.  You can also submit a ticket to the Canvas Service Cloud if you would like.

Good luck!

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2 Replies
rpsimon
Community Contributor

Hi, this is a community where we focus on the how to's of various aspects of using Canvas.  I am sorry that your case has not been resolved yet.  In order to continue working on your case, please reply to the email that you received from Instructure Canvas with your message and make sure to provide the Case number that you mentioned above.  You can also submit a ticket to the Canvas Service Cloud if you would like.

Good luck!

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chofer
Community Coach
Community Coach

Hello there, eustasius.musenge...

Depending on what you deleted, you may be able to recover some or all of your content via the "undelete" trick.  Check out Undeleting things in Canvas‌ by  @hollands ‌.

Another option for you might be to log in to your school's "beta" or "test" environment to see if the content still exists there.  Then you could bring it back into your course.

I hope this information will be helpful to you, Eustasius.  Please let Community members know if you have any other questions about this.  Take care...stay safe...be well.