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chnelson
Community Member

Screen Recorder Launcher: Failed to download latest version!

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Some of our users are experiencing the following issue:

Problem:
Screen Recorder Launcher will not allow for screen capture in Canvas/ARC

Error states:
Screen Recorder Launcher: Failed to download latest version!

Please check your internet connection, ant-virus, or firewall settings and try running again.
(error: updatejars)

I have attempted uninstall/reinstall, use different browsers

Has anyone found a fix?

3 Solutions

Accepted Solutions
chnelson
Community Member

If using Chrome, upgrade to the latest version.

View solution in original post

bturney
Community Participant

Hi Chris,

I just received work from Instructure (Australia) with the foolowing to remedy the issue;

The Recorder needs to access files over port 80 on:
Please also allow all http/https traffic on:

View solution in original post

chofer
Community Coach
Community Coach

Hello there, chnelson...

I am reviewing older questions here in the Canvas Community, and I stumbled upon your question.  I wanted to check in with you because I noticed that there hasn't been any new activity in this topic since  @bturney 's two replies in early May.  Have you had an opportunity to review his feedback?  If so, do you think that his reply from May 5 would help to answer your question?  If so, please feel free to click on the "Mark Correct" button next to his response.  However, if you are still looking for some help from Community members, please let us know that as well by posting a note below letting us know how we might be of assistance.  For the time being, I am going to mark your question as "Assumed Answered" because there hasn't been any new activity in this topic for over four months.  However, that won't prevent you or others from posting additional questions and/or comments below that are related to this topic.  I hope that's okay with you, Chris.  Looking forward to hearing back from you soon.

View solution in original post

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5 Replies
chnelson
Community Member

If using Chrome, upgrade to the latest version.

View solution in original post

bturney
Community Participant

I've got the same issue. Out ICT Team seem to think it our firewall blocking the Screencast-o-matic's update server. We are trying to get the URL to whitelist.

Did you have any luck rectifying?

bturney
Community Participant

Hi Chris,

I just received work from Instructure (Australia) with the foolowing to remedy the issue;

The Recorder needs to access files over port 80 on:
Please also allow all http/https traffic on:

View solution in original post

chofer
Community Coach
Community Coach

Hello there, chnelson...

I am reviewing older questions here in the Canvas Community, and I stumbled upon your question.  I wanted to check in with you because I noticed that there hasn't been any new activity in this topic since  @bturney 's two replies in early May.  Have you had an opportunity to review his feedback?  If so, do you think that his reply from May 5 would help to answer your question?  If so, please feel free to click on the "Mark Correct" button next to his response.  However, if you are still looking for some help from Community members, please let us know that as well by posting a note below letting us know how we might be of assistance.  For the time being, I am going to mark your question as "Assumed Answered" because there hasn't been any new activity in this topic for over four months.  However, that won't prevent you or others from posting additional questions and/or comments below that are related to this topic.  I hope that's okay with you, Chris.  Looking forward to hearing back from you soon.

View solution in original post

0 Kudos
chnelson
Community Member

Thanks Chris. I have marked correct what worked.