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cjacobs
Community Member

Send notification to student of status change due to nonpayment?

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Once a student's status is changed to inactive due to nonpayment, is it possible for that to trigger a notification to be displayed on the student's dashboard?  If we could provide an explanation for the "missing courses," I think we could prevent Service Desk tickets.

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kona
Community Coach
Community Coach

 @cjacobs ​, there is nothing built into the front-end of Canvas that would do this. Yet, ultimately it might be possible with some programming on the back-end of Canvas. Because of this I'm going to share your question with the Canvas Developers​ group in the Community to see if they can help.

I know for us students are automatically sent an email when they are dropped for nonpayment, but this is done through our student information system, not Canvas.

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2 Replies
kona
Community Coach
Community Coach

 @cjacobs ​, there is nothing built into the front-end of Canvas that would do this. Yet, ultimately it might be possible with some programming on the back-end of Canvas. Because of this I'm going to share your question with the Canvas Developers​ group in the Community to see if they can help.

I know for us students are automatically sent an email when they are dropped for nonpayment, but this is done through our student information system, not Canvas.

cjacobs
Community Member

 @kona  Thanks for the help!