Significant issues with Canvas Parent iOS app

pgaziano
Community Member

I have a significant issue with the Canvas Parent application.  There is no ability to request support in the app since the only options enabled for my children’s school appears to only be for students and teachers.  No way to submit help for parents.

The main issue I have is all assignments do not update to show they are submitted.  Every assignment shows as “not submitted” regardless of the actual status.  When my child logs into the Canvas Student application it shows the correct status of the assignment, but the parent application does not.  Don’t they look at the same back end data?  How can they show two different statuses?

how do I get help?

Thank you.

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