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fraser_hatfield
Community Member

Something went wrong, check your connection and try again.

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Hello, I would be very grateful for your advice please on the following Canvas problem.

When I attempt to upload a file: ppt, word, pdf to my canvas page, I get the following error message and the file does not upload.

Something went wrong, check your connection and try again.

It appears to be a Canvas error and not with my network connection ?

Kind Regards

Fraser

2 Solutions

Accepted Solutions
fraser_hatfield
Community Member

Problem solved.  The memory allocation to the course just needed increasing.

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Could you please elaborate on your solution, and how it can be done? Thanks!

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9 Replies
fraser_hatfield
Community Member

Problem solved.  The memory allocation to the course just needed increasing.

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ml8
Community Member

Can i Know-how is it solved?

How do you change the memory allocation so you do not get the error message Something went wrong, check your connection and try again.

Thank you,

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Could you please elaborate on your solution, and how it can be done? Thanks!

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michelle_powell
Community Participant

You would go to the course SETTINGS page and raise the course storage size.

michelle_powell_1-1611871463613.png

Or the student can go to their personal profile and offload files from their FILES page in their profile if they are close to the limit of their personal storage. You can see how much storage is being used in the bottom left side of the FILES window in both the course and user files page.

michelle_powell_0-1611871378348.png

 

it wont let me change or raise the capacity. its fixed at 250mgbyte. how do i raise it? under teacher page, settings

michelle_powell
Community Participant

You would need to contact your Canvas administrator and ask them to increase it for you.

I continue to get this issue and the memory allocation is NOT the problem.

I have found that the students who are getting this error are those who are using Chromebooks.

I have been forced to allow those students alternate methods to upload image and pdf results to Discussions (rather than use the tool bar to insert an image or document into the Rich Text Editor so that other students reading the post don't have to download a file and open it up to view it, which they won't do). 

 

I just received (months later) a reply that a solution to my problem had been accepted. Must be a robot doing the reply, since the solution given is the memory allocation problem, and I explicitly state in my posting that that is NOT the problem. Why would I state this? I have my students go over the proposed solution with me and they are never close to their memory allocation limit (nor am I).  My memory allocation shows less than 1% of the allocated space used, see below. The students report similar percentages.

 

 

Please address this problem !!!!memory allocation.png